Otherwise, you risk looking childish and unprofessional. Be careful with confidential information. Refrain from discussing confidential information in e-mails such as someone's tax information or the particulars of a highly-sensitive business deal.
etiquette | meaning of etiquette in Longman Dictionary of Contemporary English | LDOCE
Should the e-mail get into the wrong person's hands, you could face serious - even legal - repercussions. Respond in a timely fashion. Unless you work in some type of emergency capacity, it's not necessary to be available the instant an e-mail arrives. Depending on the nature of the e-mail and the sender, responding within 24 to 48 hours is acceptable. Refrain from sending one-liners. Feel free to put "No Reply Necessary" at the top of the e-mail when you don't anticipate a response.
Avoid using shortcuts to real words, emoticons, jargon, or slang. Words from grown, business people using shortcuts such as "4 u" instead of "for you" , "Gr8" for great in business-related e-mail is not acceptable. If you wouldn't put a smiley face or emoticon on your business correspondence, you shouldn't put it in an e-mail message. Any of the above has the potential to make you look less than professional. Keep it clean. You can get rid of all the e-mail addresses just by deleting.
25 Etiquette Rules That Everyone Should Know
Clean it up, then send it. Be clear in your subject line. With inboxes being clogged by hundreds of e-mails a day, it's crucial that your subject line gets to the point. It should be reasonably simple and descriptive of what you have written about. Expect that any e-mail with a cute, vague, or obscure subject will get trashed. Also, proof your subject line as carefully as you would proof the rest of the e-mail. Don't get mistaken for Spam. Avoid subject lines that are in all caps, all lower case, and those that include URLs and exclamation points - which tend to look like Spam to the recipient.
Your subject line must match the message. Never open an old e-mail, hit Reply, and send a message that has nothing to do with the previous one.
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Do not hesitate to change the subject as soon as the thread or content of the e-mail chain changes. Provide a warning when sending large attachments. Sending unannounced large attachments can clog the receiver's inbox and cause other important e-mails to bounce. If you are sending something that is over KB, senders should ask, 'Would you mind if I sent you an attachment? When would be the best time for you? No more than two attachments, and provide a logical name. Unless it's been specifically requested, refrain from sending a message with more than two attachments.
Also, give the attached file s a logical name so the recipient knows at a glance the subject and the sender. Send or copy others only on a need to know basis. Before you click Reply All or put names on the Cc or Bcc lines, ask yourself if all the recipients need the information in your message. If they don't, why send it? Take time to send your messages to the right people. Beware of the "reply all.
You want to make sure that you are not sending everyone on a list your answer-;whether they needed to know or not. Pick up the phone. When a topic has lots of parameters that need to be explained or negotiated and will generate too many questions and confusion, don't handle it via e-mail. Also, e-mail should not be used for last minute cancellations of meetings, lunches, interviews, and never for devastating news. If you have an employee or a friend you need to deliver bad news to, a phone call is preferable.
If it's news you have to deliver to a large group, e-mail is more practical. Evaluate the importance of your e-mail. Don't overuse the high priority option. If you overuse this feature, few people will take it seriously. A better solution is to use descriptive subject lines that explain exactly what a message is about. Maintain privacy. If you're sending a message to a group of people and you need to protect the privacy of your list, you should always use "Bcc.
Make sure that addresses you willingly hand over to third parties stay with them, especially when the service they're offering is free. Keep it short and get to the point. The long e-mail is a thing of the past. Write concisely, with lots of white space, so as to not overwhelm the recipient. Make sure when you look at what you're sending it doesn't look like a burden to read - feel free to use bullet points. The person reading your e-mail should not have to dig through several paragraphs in order to figure out what you're asking.
The first, and most important step, is to be aware of the clearly distinct nations which form the UK. When certain of heritage, you are free to call the different residents as follows: English, Scot, Welsh or Irish. While the four countries share many customs, each has its own set of traditions and history. When first meeting a Brit, he or she may seem reserved and cold, but that is just an impression. In reality, they are very friendly and helpful to foreigners. A handshake is the common form of greeting, but try to avoid prolonged eye contact, as it may make people feel ill at ease.
Use last names and appropriate titles until specifically invited to use first names. British people are very strict when it comes to punctuality. In Britain people make a great effort to arrive on time, so it is considered impolite to be late, even with by few minutes. If you are delayed, be sure to inform the person you are meeting. Here are some situations when you are obliged to be on time, as well as some situations when it is advisable:.
However, do not take these literally. To be on the safe side, always telephone before visiting someone at home. British people are not very keen on displaying affection in public. Hugging, kissing and touching are usually reserved for family members and very close friends.
You should also avoid talking loudly in public or going to extremes with hand gestures during the course of communication. The British like a certain amount of personal space. When it comes to clothes, there are no limits and restrictions on how to dress. Just make sure that you respect the general rules when in formal situations. Observation will reveal that people in larger cities dress more formally, especially in London. Men and women wear wools and tweeds for casual occasions.
Slacks, sweaters and jackets are appropriate for men and women. Do not wear a blazer to work — it is country or weekend wear. On formal occasions, always select an outfit that fits the dress code. When attending a holiday dinner or cultural event, such as a concert or theatre performance, it is best to dress formally. Men should open doors for women and stand when a woman enters a room, although it is generally accepted for men and women both to hold the door open for each other, depending on who goes through the door first.
It is important to respect the British desire for privacy. It is considered extremely impolite to violate a queue, so never push ahead in a line. It is also considered very rude to try to sound British or mimic their accent.
Remember that humour is ever-present in English life. It is often self-deprecating, ribbing, sarcastic, sexist or racist. Try not to take offense.